We believe that sensitive skin is actually reactive skin with a root cause that can be revised for long-lasting results. Help to calm inflammation and irritation with this soothing and relaxing facial. Reactive skin conditions such as rosacea and eczema can be hereditary. They can also be caused by environmental factors such as pollution and not just smog, but think in terms of ‘sick building syndrome’, chemicals encountered in the workplace, etc. Fumes from a new carpet, new furniture. Even preservatives in processed foods and chemicals in hygiene products may act as triggers.